---
title: Billing FAQs
description:   Yes! You can add additional users to your plan at any time (from the Administration tab in PrinciplesUs). If you have purchased the Team Growth plan, you will be charged a prorated amount for the ad
---

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1. [Principles Help Center](https://support.principlesus.com/?hsLang=en)
2. [Administrator Resources](https://support.principlesus.com/administrator-resources?hsLang=en)
3. [Billing and Plan Management](https://support.principlesus.com/administrator-resources?hsLang=en#billing-and-plan-management)

# Billing FAQs

**What plans are available, and how am I billed for each?**

There are two plans:

- **Team Starter (30-day):** a one-time payment of $45 per user at purchase. Access lasts 30 days and does not automatically renew.
- **Team Growth (annual):** $8 per user per month, billed as one upfront payment for 12 months. It renews each year automatically unless you cancel.

**What payment methods do you accept?**

We accept credit and debit cards: American Express, Discover, Mastercard, and Visa. To pay another way, email [support@principles.com](mailto:support@principles.com).

**How do I update my credit card?**

Go to **Administration \> Billing**. Select **Add Payment Method**, enter the new card, then choose **Set as Default**. The card you used for your first purchase is your default until you change it. [Full steps here!](https://support.principlesus.com/update-my-credit-card-information?hsLang=en)

**How do I remove a card?**

You can’t remove your default card. First set a different card as the default, then select the three dots next to the old card and choose **Remove Payment Method**.

**How do I update my billing address?**

Go to **Administration \> Billing** and update your country and postal code under **Service Address**. We use these for tax purposes. [Full steps here!](https://support.principlesus.com/update-my-billing-address?hsLang=en)

**Where can I find my invoices and receipts?**

Go to **Administration \> Billing** and select **Billing Portal**. Your past invoices are listed on the right side of the page. [Full steps here!](https://support.principlesus.com/download-a-receipt-or-invoice?hsLang=en)

**How do I download an invoice or receipt?**

In the Billing Portal, click the invoice you need. In the window that opens, select **Download Invoice** or **Download Receipt**.

**How do I add or remove licenses?**

Go to **Administration \> Billing** and click the current license count for the plan. Enter the new total, select **Review Changes**, then **Purchase** to confirm. [Full steps here!](https://support.principlesus.com/add-users-to-my-account?hsLang=en)

**How am I charged when I add licenses partway through my plan?**

- **Team Growth:** you pay a prorated amount for the rest of the current billing cycle, then the standard rate after that.
- **Team Starter:** you pay the full $45 per new user. Your 30-day end date stays the same.

**When does removing licenses take effect?**

At the start of your next billing cycle. You keep your current license count until then.

**What is a license overage?**

An overage happens when more users are assigned product access than you have licenses for. It usually happens when new users are invited and given access before extra licenses are purchased. [Learn more here!](https://support.principlesus.com/license-overages?hsLang=en)

**What happens if my account has an overage?**

1. Every admin on your account receives an email listing the affected products.
2. If the overage isn’t resolved within 5 days, you’ll receive a final warning email.
3. If it isn’t resolved within 7 days, your users lose access to the affected products.

To resolve an overage, add licenses or remove product access from some of your users.

**How do I upgrade from Team Starter to Team Growth?**

You can upgrade during or after your 30-day access. Go to **Administration \> Billing** and select **Upgrade to Annual**. Enter the number of seats, confirm your country and postal code, review the cost, and select **Subscribe**. You can’t choose fewer seats than you already have. [Full steps here!](https://support.principlesus.com/upgrade-to-team-growth-plan?hsLang=en)

**Can I downgrade my plan?**

Team Growth can be downgraded at the end of your 12-month commitment. You can also reduce your license count at any time; the change applies at your next billing cycle.

**How do I add another product, like the 5Cs Culture Assessment, to my account?**

Go to **Administration \> Billing** and select **Add Product**. Choose the plan, enter the number of seats, select **Choose Plan**, then **Purchase**. Your card is charged right away. [Full steps here!](https://support.principlesus.com/add-products-to-your-account?hsLang=en)

**Why aren’t new users getting access to all my products?**

If your products have different seat counts (for example, 15 for 5Cs and 10 for PrinciplesUs), new users aren’t given product access automatically. You’ll need to [assign product access manually. Here's how you can do that!](https://support.principlesus.com/individuals-product-access?hsLang=en)

**Does my plan renew automatically?**

- **Team Starter:** no. Access ends after 30 days.
- **Team Growth:** yes, every 12 months, unless you cancel before the renewal date.

**How do I cancel my plan?**

Go to **Administration \> Billing** and select the cancel option next to your plan. [Full steps here!](https://support.principlesus.com/cancel-my-plan?hsLang=en)

**Will I get a refund if I cancel?**

No. Cancelling stops your plan from renewing, but we don’t refund time left on your current subscription. Team Starter plans can’t be cancelled during the 30 days, but they don’t renew.

**I cancelled by mistake. Can I undo it?**

Yes. Go back to **Administration \> Billing** and reverse the cancellation before your plan ends.

**Can I add licenses to a cancelled plan?**

No. Reactivate the plan first by reversing the cancellation, then add licenses.

 

 

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