Can I add users to my plan later on?
Yes! You can add additional users to your plan at any time (from the Administration tab in PrinciplesUs). If you have purchased the Team Growth plan, you will be charged a prorated amount for the additional users in the current billing cycle, and then standard subscription fees will apply after that. If you have purchased the Team Starter plan, regardless of when you purchase additional users, you will still be charged $45 per user and the end date for the 30-day access will remain the same.
What types of payments are accepted?
We support credit and debit card payments only. This includes American Express, Discover, Mastercard, and Visa. If you would like to purchase a product plan using a different payment method, please contact us at support@principles.com.
How will I be billed?
For the Team Starter plan, you will be billed a one time fee of $45 / per user at the time of purchase. For the Team Growth plan, you will be billed for 12 months upfront at a rate of $8 / per user (with the exception of users who purchased the Annual Subscription prior to July 2022, who will be charged on a monthly basis at a rate of $8 / per user).
Can I change, or upgrade, my product plan?
You can add users to any of our product plans at any time. If you have selected the Team Growth plan, you can downgrade or cancel your plan at the end of the initial 12 month commitment period. If you have purchased the Team Starter plan, you can upgrade to the Team Growth plan either during or after the 30-day access period.
Can I cancel my product plan at any time?
It depends on the product plan you have chosen. If you have purchased the Team Starter plan, you will not be able to cancel during the 30-day period. However, the plan will not automatically renew. If you have purchased the Team Growth plan, you will be able to cancel your auto renewal. You will not be reimbursed and/or you will still be responsible for the remainder of the payments during the subscription period.
Does my product plan automatically renew?
It depends on the product plan you have chosen. If you have purchased the Team Starter plan, it will not automatically renew. If you have purchased the Team Growth plan, it will automatically renew unless you cancel it during the initial 12 month commitment period. Keep in mind that if you purchased the Team Growth plan (Annual Subscription) prior to July 2022, after the initial 12 month period you will continue to be billed on a monthly basis, but can cancel at any time.
Can I purchase multiple 30-day experiences, to run concurrently?
If you’d like to purchase multiple 30-day experiences, to run concurrently, you will need to sign up for separate PrinciplesUs accounts. The data within each of these accounts will not be shared. If you would like the data to be shared, we’d recommend that you upgrade by purchasing the annual subscription.