If you have purchased the Team Starter plan (30-day access), you can follow these steps to upgrade to the Team Growth plan (for 12-month access).
Navigate to the Administration tab and select ‘Upgrade to Annual’ from the Product section of the Settings sub-tab.
Keep in mind that if you try to purchase less seats than you currently have active, you will see a warning message that if you proceed with that number of seats, all users will be automatically marked as ‘Inactive’ and you will need to re-invite them. You can do this by clicking ‘Resend Invite’ from the Actions “...” menu for each person you’d like to re-invite.
Finalize your purchase. From the checkout page, you will be able to review the cost details for your purchase. If applicable, you will also have the option to enter a promotion code by clicking ‘Add promotion code.’
If you’re getting an error message when trying to use a promotion code, first ensure you’ve typed in the promotion code correctly. There are a few other possibilities to consider:
- The promotion code you’re trying to use may have expired - check our communication for more information on this.
- The promotion code may be applicable to first-time users only, or you may have already used it for a previous purchase. In either of these cases, the promotion code would not be valid.
- If you’re using a promotion code for the 30-day experience meant for a specific number of users (i.e., 2 free users), you must enter that number of users at a minimum for the promotion code to work.